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This web page states the following, "Welcome to the ITRS Group Helpdesk." Our analyzers saw that the web site said " Please enter your username and password in appropriate boxes." The Website also said " If you do not have a helpdesk username and password you can send a mail to helpdeskitrsgroup. And the support team will create these for you. If checked, an authentication token will be stored in a cookie in your browser for the next two weeks, preventing the need to re-enter your login credentials when your session expires. Logging out will clear the authentication cookie." The website's header had help desk as the most important optimized keyword. It is followed by helpdesk, web, and web-based which isn't as highly ranked as help desk. The next words helpdesk.itrsgroup.com uses is technical support. cross-platform was included and could not be seen by web engines.